Associate Director, Patient Services Case Management

Kyowa Kirin North America(1 month ago)

HybridFull TimeDirector$177,977 - $236,042 (estimated)Patient Services

About this role

The Associate Director, Patient Services Case Management leads Kyowa Kirin’s patient support programs and serves as a subject matter expert on patient services processes, systems, and data. This role oversees an internal team of case managers and reimbursement specialists to ensure compliant, high-quality patient and customer experiences. The position partners across commercial, quality, and operational teams to support program strategy, policy, technology enhancements, and regulatory compliance including HIPAA.

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Required Skills

Patient Support
Case Management
Reimbursement
Team Leadership
SOP Compliance
Operational Excellence
Coaching
Materials Development
Platform Evaluation
Data Analysis

+6 more

Qualifications

Bachelor's Degree

About Kyowa Kirin North America

kyowakirin.com

Kyowa Kirin is a Japanese biopharmaceutical company that develops innovative specialty medicines, with a particular focus on antibody‑based therapies for cancer, kidney disease, and immune‑mediated disorders. The company pursues technology‑driven drug discovery across biologics and small molecules and maintains a broad global network of research, development, and commercial operations. Kyowa Kirin advances a pipeline through internal R&D and strategic partnerships (including biologics and CDMO collaborations) to bring life‑changing treatments to patients. It emphasizes patient‑centred value, scientific expertise, and sustainability in its mission to raise health and well‑being worldwide.

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