Associate Director, Product Experience

This senior individual contributor role within the UX team drives day-to-day experience insights, journey analysis, and optimization for core and innovation product experiences. The position focuses on digital touchpoints like landing pages and application flows, collaborating with Marketing, Enrollment, Product, and Data teams to ensure user-centered outcomes. Responsibilities include leading A/B testing, optimizing end-to-end user journeys, and translating behavioral insights into actionable recommendations for product and design decisions.