Associate Director, Retail Continuous Improvement

This senior leadership role establishes and leads Optus Retail's Continuous Improvement function from the ground up, focusing on near-term operational performance and process redesign. The position involves diagnosing root causes, driving change at pace, and ensuring improvements are adopted and sustained across the Retail network. The role requires influencing enterprise partners to address root causes and delivering measurable outcomes in areas such as Retail Safety and First Contact Resolution.