Associate Director, Technical Customer Success Manager

The Associate Director, Technical Customer Success Manager serves as a senior technical advisor for strategic accounts, combining expertise in customer success, architecture, cloud, cybersecurity, and risk to drive technical health and secure adoption. This role involves owning the technical success plan, coordinating cross-functional actions across the customer lifecycle, and translating technology performance into measurable business value. The position requires building credibility with senior account leaders and leading architecture reviews, technical workshops, and governance discussions.