Associate Director, Training & Quality
CNX
About this role
The Associate Director, Training & Quality leads quality strategy and operations across large geographies, overseeing Quality teams and programs while managing regional execution. The role drives digital adoption of AI-driven quality evaluation tools to optimize operational performance and enhance the learning experience. It partners with internal and external stakeholders to align initiatives with organizational goals and elevate quality standards.
Skills
About CNX
cnx.comCNX is a global customer experience and business process outsourcing company that provides customer support, digital transformation, analytics, and back-office services for brands across multiple industries. The company operates contact centers and delivery hubs worldwide, helping clients improve customer engagement and operational efficiency.
About CNX
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for CNX.
Salary
$146k – $196k
per year
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