Associate IT Support Specialist
Engageware
About this role
An Associate IT Support Specialist role that involves managing support tickets, troubleshooting issues for macOS and Windows devices, and assisting with onboarding, offboarding, and device management in a cloud-based environment. The position focuses on maintaining system security and user productivity within a small, collaborative team.
Skills
About Engageware
engageware.comEngageware is an AI‑powered customer engagement platform that delivers compliant, automated customer service for regulated industries. It combines conversational AI, omnichannel automation, workflow orchestration, and compliance controls to handle high‑risk interactions while preserving auditability. Trusted by roughly 25% of top banks, Engageware helps enterprises scale service, reduce costs, and maintain regulatory standards. Prospective customers can integrate the platform with core systems and request a demo to evaluate its capabilities.
About Engageware
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for Engageware.
Salary
$29k – $40k
per year