Associate Manager, Dispute Resolution – Finance Operations

Agoda(5 days ago)

Bangkok, ThailandOnsiteFull TimeManager$108,903 - $144,892 (estimated)Finance Operations

About this role

This role manages the Disputes & Finance Operations function within Agoda's Strategic Partnerships team. The focus is on resolving complex B2B payment discrepancies, investigating high-stakes claims, and driving automation to improve operational efficiency. It involves leadership, collaboration across departments, and data-driven decision-making.

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Required Skills

Excel
Data Analysis
Financial Analysis
Team Leadership
Automation
Payment Disputes
SQL
Data Visualization
Partnership Management
Process Improvement

About Agoda

careersatagoda.com

Agoda is a global online travel booking platform headquartered in Singapore that helps travelers find and book hotels, vacation rentals, flights, and activities. Founded in 2005 and now part of Booking Holdings, Agoda is known for its deep inventory—especially across Asia—competitive pricing, and localized websites and mobile apps. The company emphasizes technology-driven search, personalization, and revenue-management tools while partnering directly with hotels and property owners to manage distribution and promotions. Millions of travelers use Agoda for regional coverage, frequent deals, loyalty benefits, and 24/7 customer support.

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