Associate Manager, QA Strategy & Operations
DoorDash Mexico(21 days ago)
About this role
DoorDash’s Performance Excellence team is expanding its AI-first automated QA ecosystem beyond Tier 1 Support into higher-risk areas like Fraud, Integrity, and Trust & Safety. The Associate Manager, QA Strategy & Operations role owns end-to-end AI-led quality programs from initial design through production, ensuring automation is trusted, fair, and actionable. The position partners closely with cross-functional stakeholders to shape how quality is defined and governed at scale.
Required Skills
- Program Management
- QA Strategy
- Automated QA
- AI Governance
- Quality Signals
- Calibration
- Prompt Design
- LLMs
- Risk Detection
- Process Design
+5 more
About DoorDash Mexico
careersatdoordash.comNew Relic is a SaaS observability platform that helps developers and operators monitor, troubleshoot, and optimize applications, infrastructure, and end‑user experience in real time. It provides application performance monitoring (APM), infrastructure and container monitoring, logs, distributed tracing, synthetics/real‑user monitoring, dashboards, alerting, and analytics (NRQL) through a unified UI and APIs. With broad integrations, OpenTelemetry support, and usage‑based telemetry ingestion, New Relic is designed for full‑stack visibility and faster incident response across cloud‑native and legacy environments.