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Associate Product Complaints Specialist at Medline - ApplyBlast

Associate Product Complaints Specialist

Medline

5 months ago

Mundelein, IL

Onsite

Full Time

Junior

0 applicants

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About this role

The Associate Product Complaints Specialist manages all aspects of product complaint logging, investigation, and resolution within Medline Industries. This role involves conducting thorough product investigations, analyzing root causes, and coordinating servicing needs while supporting divisional Quality Assurance teams. Candidates must adhere to regulatory requirements and utilize specific techniques like sample performance testing and historical data analysis.

Responsibilities

Log, investigate, and close product complaints following regulatory procedures
Conduct sample performance testing and image evaluation for investigations
Analyze findings to identify root causes and draft investigation summaries
Process resolutions including drafting responses and issuing credits or replacements
Support divisional QA and product management on quality activity requests