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Associate QA Consultant, Amazon Connect / Contact Center QA at Accenture - ApplyBlast

Associate QA Consultant, Amazon Connect / Contact Center QA

Accenture

6 days ago

3.9 on Glassdoor

Remote

Full Time

Junior

0 applicants

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About this role

The Associate QA Consultant role focuses on quality assurance for Amazon Connect, IVR, and contact center solutions, supporting testing across complex customer and agent journeys. The position involves collaborating with QA consultants, developers, and business stakeholders to validate integrations, execute test cases, and manage defects. This role provides an opportunity to build expertise in AWS, Salesforce Service Cloud Voice, APIs, and AI-powered customer experiences.

Responsibilities

Support testing of Amazon Connect Contact Flows, IVR, and telephony workflows
Execute API testing and validate integrations between AWS, Salesforce, and third-party systems
Create and execute test scenarios, manage defects, and support SIT, regression, and UAT activities

Skills

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

View Profile

Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.