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Associate Rx Customer Service Specialist at Abarca Health - ApplyBlast

Associate Rx Customer Service Specialist

Abarca Health

3 months ago

3.8 on Glassdoor

Puerto Rico

Hybrid

Full Time

Junior

0 applicants

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About this role

The Associate Rx Customer Service Specialist handles inbound and outbound communications—including calls, emails, faxes, and web requests—from pharmacies, beneficiaries, and prescribers, using Rx Platform and other tools to resolve issues. The role ensures service-level standards, supports coverage determinations, manages complaints, and documents interactions according to federal and company policies.

Responsibilities

Manage incoming calls, emails, faxes, and web requests from pharmacies and beneficiaries
Provide coverage determination status and handle appeals and overrides
Report identified issues to appropriate departments for investigation and correction

Skills

Qualifications

Pharmacy Technician Associate DegreePharmacy Technician License

About Abarca Health

abarcahealth.com

Headquarters

San Juan, San Juan, Puerto Rico

Company Size

501-1000 employees

Founded

2005

View Profile

Abarca Health is a technology-driven pharmacy benefit manager (PBM) that has combined with LucyRx to form Healthcare Revolution Partners, serving 9 million+ members across the U.S. The company offers innovative PBM solutions powered by its next-generation Darwin™ platform, along with Assura, a net cost guarantee pricing solution that brings transparency and predictability to drug spend management. Abarca serves health plans, employers, and public programs with a focus on reducing costs, improving patient outcomes, and delivering a seamless, personalized pharmacy experience.