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Associate Support Analyst at Genesys - ApplyBlast

Associate Support Analyst

Genesys

2 days ago

Chennai, Tamil Nadu, India

Hybrid

Full Time

Junior

0 applicants

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About this role

The Associate Support Analyst role at Genesys involves providing application support and maintenance for Salesforce CRM solutions, including Sales Cloud, Service Cloud, and CPQ. The position requires collaborating with development teams and end-users to resolve support issues, reproduce defects, and perform IT testing and integration testing. This fast-paced role focuses on enhancing existing codes and deploying features to ensure operational efficiency and improved customer experiences.

Responsibilities

Provide application support for Salesforce applications
Develop and enhance existing codes and programs
Reproduce and fix defects

Skills

About Genesys

genesys.com

Headquarters

Menlo Park, California, United States

Company Size

5001-10000 employees

Founded

1990

View Profile

Genesys delivers AI-powered omnichannel customer experience and contact center software via its cloud-based Genesys Cloud platform. It enables personalized engagement across channels and end-to-end customer journey orchestration with AI and automation for organizations worldwide.