Associate Support Engineer, Technology and Digital, FT, 08A-4:30P

Baptist Health is seeking an Associate Support Engineer to assist with research and identify solutions to software and hardware issues. The role involves diagnosing and troubleshooting technical problems, guiding clients through resolutions via phone, email, or chat, and escalating unresolved issues to senior team members. This position requires managing multiple open issues, ensuring proper logging, and preparing accurate reports while maintaining effective communication with customers.