Associate Team Lead Support Financial Services N2

The Associate Team Lead Support Financial Services N2 role at Pennylane involves managing a team of 6 to 12 agents within the Level 2 Financial Services Support department, focusing on complex banking and financial product inquiries. This position combines close management, operational oversight, and occasional handling of urgent or complex cases to ensure high-quality, empathetic customer support. The role requires collaboration with internal teams, external banking partners, and Level 1 support to drive continuous improvement and maintain performance metrics.