Associate, Tech Operations

This role provides onsite customer support for a geographically dispersed enterprise workforce, focusing on technology support operations such as end-user support, incident management, and endpoint management. The position requires excellent customer service and quick decision-making skills to resolve technical issues, with a heavy emphasis on laptop support across Windows PCs, Macs, and mobile devices. The ideal candidate will drive operational efficiencies and improve the end-user experience through execution, accountability, and results.