SIRIUS LLC
The Associate Technical Support Advisor provides Tier 1 technical support for Google Workspace for Education, troubleshooting customer issues via email, Google Meet, and phone. This entry-level role involves triaging support tickets, escalating complex issues, and training school IT administrators on Google Workspace Admin Console and related technologies. The position requires maintaining certifications, creating documentation, and utilizing AI tools to improve efficiency while delivering exceptional customer service.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for SIRIUS LLC.
Specialist - Technology Support Analyst (Central Help Desk)
mwsd
Google Workspace Security Subject Matter Expert (SME)
ELEVI Associates
Technical Support Engineer (SAAS) - 18859
Somewhere
Google Workspace & DLP Specialist
Lyra Health
Forward Deployed Engineer
8A7883D082AE53C80182D61DF1351118
MSP Engineer
PureLogics