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Associate Technical Support Engineer at NICE - ApplyBlast

Associate Technical Support Engineer

NICE

8 hours ago

3.8 on Glassdoor

Pune, Maharashtra, India

Hybrid

Full Time

Junior

0 applicants

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About this role

The Associate Technical Support Engineer monitors the health of cloud-based products on Microsoft Azure, responds to alerts, and performs first-level troubleshooting to ensure system availability for public safety agencies. This early-career role involves working with senior engineers, utilizing AI tools, and following established procedures to maintain production support standards. The position requires collaboration with global teams and adherence to rotational shifts aligned with US time zones.

Responsibilities

Monitor production systems on Azure and respond to alerts
Carry out first level troubleshooting and escalate issues
Assist senior engineers during major incidents

Skills

Qualifications

Azure Fundamentals (AZ-900)ITIL Foundation

About NICE

nice.com

Headquarters

Hoboken, New Jersey, United States

Company Size

5001-10000 employees

Founded

1986

View Profile

NICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.