Associate, Trust and Safety

Zocdoc(21 days ago)

RemoteFull TimeJunior$49,260 - $56,000Trust & Safety Operations

About this role

Zocdoc is hiring a Trust & Safety Associate to support trust and integrity across its healthcare marketplace. The role sits within a newly formalized Trust & Safety Operations function and focuses on handling day-to-day operational decisions that shape user safety and platform standards. You’ll work closely with internal stakeholders and help evolve workflows as the marketplace scales.

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Required Skills

Trust And Safety
Case Investigation
Policy Enforcement
Community Standards
Risk Assessment
Trend Analysis
Data Analysis
Email Support
Stakeholder Communication
Escalation Management

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About Zocdoc

zocdoc.com

Zocdoc is an online healthcare marketplace that helps patients find and book in-person and telehealth appointments with doctors, dentists, and other providers. Users can search by specialty, location, insurance, availability, and read patient reviews, then book appointments in real time with reminders and digital check‑in. For clinicians and practices, Zocdoc offers scheduling and practice‑management tools to accept online bookings, fill openings, and manage patient flow. The platform emphasizes convenience and matching patients with in‑network providers quickly.