At Your Service (AYS) (Switchboard) Manager

The At Your Service (AYS) (Switchboard) Manager is responsible for the successful functioning of the switchboard department, managing all incoming and outgoing calls, processing guest requests, and ensuring high-quality service. This role involves supervising a team, tracking guest issues for process improvement, and striving to enhance both guest and employee satisfaction while maximizing departmental financial performance. The manager also handles complaints, resolves conflicts, and ensures the team delivers exceptional customer service.