ATM Tech Support Specialist - Mexico

Bitcoin Depot(27 days ago)

RemoteFull TimeJunior$42,557 - $57,828 (estimated)Technical Support

About this role

The ATM Tech Support Specialist at Bitcoin Depot will support the company’s Bitcoin ATM network by ensuring optimal hardware and software performance and promoting strong customer and end-user satisfaction. The role is based in Mexico and acts as a point of contact between internal teams, external service providers, and customers to maintain uptime and compliance. The position contributes to process improvements and supports operational excellence across the ATM network.

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Required Skills

ATM Management
Hardware Troubleshooting
Software Troubleshooting
Service Calls
Root Analysis
Camera Review
Customer Liaison
KPI Management
Excel
Google Sheets

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About Bitcoin Depot

bitcoindepot.com

Bitcoin Depot operates a nationwide network of Bitcoin ATMs that let consumers buy Bitcoin with cash. The company maintains an ATM locator map and claims over 15,000 locations across North America to make in-person purchases fast, secure, and convenient. Bitcoin Depot positions itself as an easy on‑ramp to crypto for both new and experienced users, with a focus on straightforward transactions and customer support.