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Audience Support Associate, App Retention at NPR - ApplyBlast

Audience Support Associate, App Retention

NPR

2 months ago

3.9 on Glassdoor

Washington, District of Columbia, United States

Hybrid

Full Time

Medior

1 applicant

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About this role

The Audience Support Associate, App Retention will serve as the voice of NPR App users, turning feedback and reviews into actionable insights for product, design, and engineering teams. The role focuses on resolving user issues, identifying performance trends, and maintaining high‑quality support documentation to build audience trust and loyalty.

Responsibilities

Resolve user issues and improve app experience
Identify and act on app performance trends
Advocate audience needs with product and engineering teams

Skills

About NPR

npr.org

Headquarters

Washington, District Of Columbia, United States

Company Size

1001-5000 employees

Founded

1970

View Profile

NPR (National Public Radio) is a nonprofit media organization and public radio network that produces news, analysis, and cultural programming across radio, digital platforms, and podcasts. It delivers national and international reporting on politics, health, science, business, music, arts and culture, and distributes flagship shows like Morning Edition and All Things Considered to member stations. NPR combines newsroom journalism with audio storytelling, podcasts, and multimedia offerings while supporting local public radio through station partnerships, listener donations, and underwriting. Its mission-focused journalism emphasizes trustworthiness, depth, and broad public service.