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Australia Job Template [External] at PAR Technology - ApplyBlast

Australia Job Template [External]

PAR Technology

3 months ago

Australia

Onsite

Full Time

Junior

0 applicants

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About this role

A Junior Technical Support Analyst (Level 2) at PAR Technology Corporation provides intermediate technical support for enterprise Point-of-Sale and customer engagement platforms in the global hospitality and retail industry. Working under a Support Desk Manager, the role involves investigating escalated tickets, diagnosing hardware and software issues, and contributing to support desk knowledge and quality. This structured growth position requires a methodical troubleshooting approach and the ability to communicate effectively with both technical and non-technical users.

Responsibilities

Investigate and resolve intermediate technical issues for clients
Categorize ticket priorities based on business impact
Diagnose hardware and software problems using structured approaches
Contribute to knowledge base articles and process documentation
Escalate complex issues to senior analysts or external vendors

Skills

Qualifications

Bachelor's degree in ITCompTIA A+ITIL FoundationMicrosoft Certified Fundamentals

About PAR Technology

partech.com

Headquarters

New Hartford, New York, United States

Company Size

1001-5000 employees

Founded

1968

View Profile

PAR Technology Corporation is a leading provider of restaurant technology solutions, specializing in point-of-sale (POS) systems, omnichannel ordering, loyalty programs, and data analytics. With over four decades of experience, PAR empowers restaurant operators and franchisees to enhance the guest experience through innovative and integrated technology. The company focuses on delivering a transformative single-source approach that streamlines restaurant operations and elevates customer engagement.