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Authenticity Lead at Bazaarvoice - ApplyBlast

Authenticity Lead

Bazaarvoice

5 months ago

4.0 on Glassdoor

Hybrid

Full Time

Senior

0 applicants

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About this role

The Authenticity Manager at Bazaarvoice leads a team of 15–20 agents in India responsible for monitoring user-generated content for fraudulent activity. This role ensures the delivery of trusted content authentication to brands and retailers while meeting strict operational metrics and client commitments. The manager oversees recruiting, training, and performance coaching to maintain high standards in content moderation and team engagement.

Responsibilities

Manage and lead a team of 15 to 20 authenticity agents
Monitor user-generated content for fraudulent activity on global platforms
Recruit train and develop staff to maintain high performance standards
Track and deliver standardized operational metrics for client commitments
Coach teammates on queue skills while promoting team engagement

Skills

Qualifications

Bachelor's Degree5+ years in fraud detection1–2 years management experienceContent Management Systems experienceProficiency in Microsoft Office

About Bazaarvoice

bazaarvoice.com

Headquarters

Austin, Texas, United States

Company Size

1001-5000 employees

Founded

2005

View Profile

Bazaarvoice provides software and data services that help brands and retailers collect, manage, and distribute user-generated content such as ratings, reviews, questions and answers, and social content. Its platform is used to support product discovery, shopper engagement, and commerce analytics across retail and brand websites.