Auto Late Stage Collections Specialist I
Upgrade(21 days ago)
About this role
Upgrade is seeking an Auto Late Stage Collections Specialist I to support customers with delinquent auto loan accounts. The role operates in a performance-driven environment focused on customer engagement and resolution outcomes while adhering to applicable regulations. This position is based in the company’s Downtown Phoenix office.
Required Skills
- Collections
- Auto Finance
- Customer Engagement
- Negotiation
- Payment Arrangements
- Loss Mitigation
- Account Management
- Outbound Calling
- Inbound Calling
- Call Documentation
+11 more
About Upgrade
upgrade.comUpgrade is a consumer fintech offering fixed-rate personal loans (borrow up to $50,000), the Upgrade Card, and Rewards Checking with cash-back. It provides fast online applications and simple tools designed to help customers manage credit and build their financial future. By combining lending and banking products, Upgrade positions itself as a transparent, consumer-friendly alternative to traditional banks.
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