Automation and AI Enablement Engineer

The Automation and AI Enablement Engineer owns and improves production automations for ticket intake, network self-service, and conversational flows, while building new AI-assisted workflows that outperform alternatives. This hands-on engineering role involves writing production code, integrating disparate enterprise systems, and instrumenting solutions to ensure measurable performance. The position requires sound judgment on when to automate, apply AI models, or maintain existing systems.