Automation Engineer, Professional Services
Five9(8 days ago)
About this role
Five9 is seeking an Automation Engineer to join their Professional Services team, focusing on designing and implementing virtual agent solutions in contact centers. The role involves working closely with customers to understand their requirements and deliver tailored solutions using Five9's software and AI capabilities.
Required Skills
- API
- AI
- VoIP
- IVR
- Customer Service
- Natural Language Processing
- Telephony
- Configuration
- Solution Design
- Cloud Computing
About Five9
five9.comFive9 is a cloud contact‑center software company that delivers AI‑powered SaaS to help organizations run omnichannel customer service and sales operations. Its platform includes conversational AI and virtual agents, predictive dialing, intelligent routing, workforce management, CRM integrations, and analytics to boost agent productivity and customer experience. Five9 targets enterprises and contact centers seeking a reliable, scalable hosted alternative to on‑prem systems and offers demos and global support.
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