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© All Rights Reserved. ApplyBlast.com
MSX International
The Automotive Level 2 Technical Helpdesk Engineer provides advanced technical support to dealer networks, diagnosing complex vehicle issues and guiding repairs using OEM diagnostic tools. The role collaborates with Level 1 support, engineering, quality, and suppliers to resolve escalations, improve first‑time‑fix rates, and enhance post‑sales service quality.
MSX International (MSXI) is a global services firm that partners with automotive and mobility companies to improve sales performance, repair optimization and compliance, parts and accessories sales, and customer engagement across the vehicle lifecycle. MSXI delivers its solutions through a combination of learning programs, data-driven insights, field teams, service hubs, and technology platforms powered by AI. It serves OEMs, dealers, leasing companies, and mobility providers worldwide, helping them enhance operational efficiency, customer satisfaction, and business growth.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for MSX International.
69% below the average for this role
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