8a7883d09d02e49a019d301a62b30892
American Sound is seeking a skilled AV Remote Support Tier 1 Specialist based in Indianapolis to troubleshoot and provide remote training for various AV systems in enterprise and higher education environments. This role involves managing support tickets, ensuring timely customer communication, and maintaining SLA compliance within the Remote Operation Center. The specialist will also assist with RMA management, shipping requests, and post-resolution customer communications.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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