Aviation Customer Experience Specialist - Denver International Airport

cityandcountyofdenver(1 month ago)

Denver, COOnsiteFull TimeMedior$53,680 - $80,540Customer Experience

About this role

The Aviation Customer Experience Specialist at Denver International Airport is a member of DEN’s customer experience team who serves as a customer advocate and subject-matter expert for an assigned concourse or terminal. The role focuses on monitoring passenger-facing areas, collecting customer feedback, and developing improvements to enhance the overall traveler experience. The position reports to the Director of Customer Experience and supports airport operations across all shifts.

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Required Skills

Customer Service
Change Management
Data Analysis
Stakeholder Engagement
Report Writing
Problem Solving
Communication
Shift Work
Survey Collection
Mobile Operations

Qualifications

High School Diploma or GED

About cityandcountyofdenver

cityandcountyofdenver.com

""Denver Mayor Mike Johnston was our Voice Beta Model. We Used the Mayor of Denver's Voice DNA, and cloud content. To Pattern Match the Mayor's Meta Tags of Experiences. Where The Mayor first started to act on AI was in 2024. And now those who have more Meta Tag experiences , and actions will

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