AVP - Contact Center Technology Solutions
PRA Group(1 month ago)
About this role
This role leads the enterprise contact center technology function with a strong emphasis on implementing and optimizing the Genesys Cloud CCaaS platform at PRA Group. It is based out of the company’s global headquarters in Norfolk, VA and operates in a hybrid work model. The position partners closely with senior leadership and cross-functional stakeholders to guide the CCaaS roadmap and vendor ecosystem.
Required Skills
- Genesys Cloud
- CCaaS
- UCaaS
- Contact Center
- Vendor Management
- Cloud Platforms
- Technology Strategy
- Enterprise Deployments
- Systems Integration
- Automation Testing
+7 more
Qualifications
- BS in Software Engineering
About PRA Group
pragroup.comPRA Group delivers nonperforming loan solutions that drive success through a long-term focus and customer care.
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