B2C German Team Leader

Philip Morris International(10 days ago)

Athens, GreeceOnsiteFull TimeMedior$30,000 - $40,000Customer Support / Operations

About this role

The B2C German Team Leader oversees call center associates, ensuring performance metrics are met through coaching, motivation, and accountability. The role involves supervising daily operations, managing team performance, and handling escalated customer issues to maintain service quality and operational efficiency.

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Required Skills

Call Center
Supervision
Coaching
Customer Service
Communication
Team Leadership
Performance Management
Multitasking
Problem Solving
English

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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