Back-office Customer Support Specialist with German - Top E-commerce Company
Philip Morris International(6 months ago)
About this role
Back-office Customer Support Specialist at a leading e-commerce retailer providing high-quality, empathetic written support for German-speaking customers. The role is full-time and onsite in Szczecin, Poland, within a structured back-office team. The position requires fluency in German and English and includes relocation support and career development programs.
Required Skills
- German
- English
- Email Support
- Call Handling
- Investigation
- Refunds
- GDPR
- Communication
- Problem-Solving
- Empathy
+2 more
About Philip Morris International
pmi.comPhilip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.
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