Back-Up Major Incident Manager

The Back-Up Major Incident Manager supports and assumes responsibility for managing Severity 1 and critical Severity 2 incidents when the primary Major Incident Manager is unavailable. This role ensures continuity of command, rapid service restoration, and strict adherence to the CIBC Major Incident Process, minimizing business impact through effective coordination, communication, and execution. The position requires strong decision-making under pressure and excellent stakeholder management to lead cross-functional teams during critical IT events.