Behandelfunctionaris bij direct doorverbinden

As a Behandelfunctionaris at Dienst Toeslagen, you handle citizen inquiries directly via the Belastingtelefoon, combining customer contact with substantive file processing to ensure timely and lawful decisions on allowances. The role involves analyzing facts, requesting additional documentation, and communicating clearly with citizens while working collaboratively within a team. This position focuses on placing the citizen at the center of service delivery and contributing to process improvements.