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Behavioral Health Navigation Team Manager at Alight Solutions - ApplyBlast

Behavioral Health Navigation Team Manager

Alight Solutions

3 months ago

3.2 on Glassdoor

Remote

Full Time

Manager

1 applicant

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About this role

The Behavioral Health Navigation Team Manager leads the Behavioral Health Engagement teams, ensuring process compliance and quality delivery of health coaching, education, and support to participants across multiple channels. This role oversees recruitment, onboarding, training, performance metrics, and collaborates with QA, sales, and account management to improve efficiency and service quality while maintaining HIPAA and confidentiality standards.

Responsibilities

Oversee onboarding and training of Behavioral Health/Medical Allies
Develop and monitor performance metrics and quality improvement
Conduct call assessments and provide coaching to ensure consistent participant experience

Skills

Qualifications

BSNLicensed Clinical Social WorkerLicensed Independent Clinical Social Worker

About Alight Solutions

alight.com

Headquarters

Chicago, Illinois, United States

Company Size

10001+ employees

View Profile

Alight works with the best-known brands to create a benefits advantage -- an opportunity to optimize costs while delivering a world-class benefits experience.