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Benefits Operations Manager at Alight Solutions - ApplyBlast

Benefits Operations Manager

Alight Solutions

5 months ago

3.2 on Glassdoor

Chennai, India

Onsite

Full Time

Senior

0 applicants

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About this role

A Benefits Operations Manager at Alight oversees operational performance and SLA compliance for assigned clients within the US benefits domain. The role involves leading team development, driving process improvements, and acting as a trusted point of contact for plan sponsors and participants. It requires deep expertise in benefits administration, resource planning, and ensuring high-quality delivery of ongoing work.

Responsibilities

Own and manage overall operational performance for assigned client accounts
Ensure consistent meeting of contractual performance standards and SLAs
Lead, coach, and develop team members to build a high-performing operations unit
Drive operational efficiency through process improvements and effective resource planning
Act as a trusted point of contact for clients and internal stakeholders

Skills

Qualifications

Bachelor's Degree (Graduate level)

About Alight Solutions

alight.com

Headquarters

Chicago, Illinois, United States

Company Size

10001+ employees

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Alight works with the best-known brands to create a benefits advantage -- an opportunity to optimize costs while delivering a world-class benefits experience.