Bi-Lingual Call Center Associate (Full-Time $16-$18/hr)
Planned Parenthood Los Angeles(29 days ago)
About this role
The Call Center Associate at Planned Parenthood of Maryland provides telephone-based support to clients seeking information and access to reproductive health services. The role centers on delivering accurate information about services, insurance, and payment options while ensuring excellent client satisfaction. It operates within established medical, organizational, and regulatory standards and uses the Epic system for scheduling and documentation. The position is part of a diverse, mission-driven healthcare team serving patients across multiple sites.
Required Skills
- Customer Service
- Call Management
- Telephone Systems
- Insurance Verification
- Appointment Scheduling
- Epic EMR
- Data Entry
- Financial Counseling
- Benefits Explanation
- Issue Resolution
+9 more
Qualifications
- High School Diploma or Equivalent
About Planned Parenthood Los Angeles
plannedparenthood.orgPlanned Parenthood Federation of America is a nonprofit organization that provides comprehensive sexual and reproductive health care, education, and advocacy across the United States and globally. Through a nationwide network of health centers and telehealth services it offers birth control, STI testing and treatment, cancer screenings, pregnancy services including abortion care, and sexual health education. The organization also leads public-policy work and community outreach to expand access to care, protect reproductive rights, and provide resources in multiple languages.
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