Bilingual Call Center Agent, Community Impact Call Center

Foundation for California Community Colleges(29 days ago)

RemoteFull TimeJunior$44,000 - $46,200Call Center

About this role

The Bilingual Call Center Agent provides remote phone-based support to California families, offering information about benefits, troubleshooting technical issues, and guiding eligibility for social services. This limited-term role supports the Foundation for California Community Colleges’ mission to improve student and community outcomes across the state and requires Spanish-English bilingual capability. The position is fully remote and focused on customer-facing outreach and case documentation.

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Required Skills

Bilingual Spanish
Customer Service
Troubleshooting
Eligibility Assessment
Case Documentation
De-escalation
Outbound Calling
CRM
Communication
Remote Work

About Foundation for California Community Colleges

foundationccc.org

The Foundation for California Community Colleges is the official foundation dedicated to supporting the Board of Governors, the Chancellor’s Office, and the entire California Community College system. It aims to enhance educational opportunities, workforce development, and financial aid for students across California's community colleges. Through various programs and initiatives, the Foundation works to strengthen the state's community colleges and improve access to higher education for all Californians.

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