Bilingual Call Center Associate
Promise
About this role
The Bilingual Call Center Associate at Promise provides essential support to clients managing utilities debt, answering inquiries via phone, email, and text in both English and Spanish. This role involves assisting clients with financial relief programs, maintaining accurate records of interactions, and escalating complex issues as needed. Located in Fairfield, CA, the associate thrives in a fast-paced environment, focusing on clear communication and client satisfaction.
Skills
Qualifications
About Promise
www.promise-pay.comPromise is a technology company specializing in modernizing government and utility services through advanced payment solutions. Their platform enables streamlined relief distribution and repayment programs, focusing on efficient income verification and flexible payment plans to improve revenue collection and accessibility. By leveraging data-driven tools, Promise enhances engagement, increases participation rates, and helps organizations minimize costs while ensuring secure and transparent operations. The company aims to empower government agencies and utility providers with innovative solutions that drive community well-being and operational efficiency.
Recent company news
MorningstarAmer Sports Holds a Portfolio of Promise, but Execution Remains Paramount
14 hours ago
CBS News"I was fighting to survive": Patients still struggle with preauthorization despite promise of reform
1 day ago
TradingViewNBP: Givastomig and VIS-101 show strong clinical promise as the company refines its global strategy
1 day ago
Middle East ForumThe Islamic Republic’s Cynical Desire to Promise Contracts to American Companies
1 week ago
People.comNiall Horan and Thomas Rhett Team Up for Pair of Stadium Co-Headlining Shows
2 days ago
About Promise
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Promise.
Salary
$37k – $51k
per year
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