Bilingual Call Center Associate

Promise(1 month ago)

FairfieldOnsiteFull TimeJunior$37,488 - $51,385 (estimated)Client Success (Call Center)

About this role

The Bilingual Call Center Associate at Promise provides essential support to clients managing utilities debt, answering inquiries via phone, email, and text in both English and Spanish. This role involves assisting clients with financial relief programs, maintaining accurate records of interactions, and escalating complex issues as needed. Located in Fairfield, CA, the associate thrives in a fast-paced environment, focusing on clear communication and client satisfaction.

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Required Skills

Client Support
Bilingual Communication
Problem Escalation
Application Assistance
Record Maintenance
Call Center Experience
Strong Communication
Organizational Skills
Customer Satisfaction
On-Site Availability

Qualifications

Bilingual in English and Spanish

About Promise

www.promise-pay.com

Promise is a technology company specializing in modernizing government and utility services through advanced payment solutions. Their platform enables streamlined relief distribution and repayment programs, focusing on efficient income verification and flexible payment plans to improve revenue collection and accessibility. By leveraging data-driven tools, Promise enhances engagement, increases participation rates, and helps organizations minimize costs while ensuring secure and transparent operations. The company aims to empower government agencies and utility providers with innovative solutions that drive community well-being and operational efficiency.