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Bilingual Claims Support Representative at Protective - ApplyBlast

Bilingual Claims Support Representative

Protective

5 months ago

3.5 on Glassdoor

Strongsville, OH

Hybrid

Full Time

Junior

0 applicants

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About this role

The Bilingual Claims Support Representative handles high volumes of GAP and theft claims via phone, email, and document review. This role involves opening new claims, verifying requirements, processing claim documents, and ensuring all metrics are met while providing exceptional customer service.

Responsibilities

Handle high volumes of GAP and theft claims calls and emails
Open new claims and accurately collect and review claim documents
Verify requirements and provide claim status updates to customers
Maintain professional and technical knowledge of insurance processes
Support the Claims Supervisor with various administrative projects

Skills

Qualifications

Bachelor's degree or equivalent work experience2+ years of clerical or administrative experience2+ years of customer service experience2+ years of call center experience

About Protective

protective.com

Headquarters

Birmingham, Alabama, United States

Company Size

1001-5000 employees

Founded

1907

View Profile

Protective is a U.S. insurance company, founded in 1907, that helps individuals and families protect their financial future through life insurance, annuities, employee benefits, and asset protection products. It offers a broad range of solutions — including term and permanent life policies, fixed, indexed, and variable annuities, and employee and executive benefit programs — sold directly and through financial professionals. Relied on by more than 32 million people, Protective also provides online account management, claims and payment services, and resources for beneficiaries and advisors.