Bilingual Client Services Agent

Acumen

1 month ago

Oklahoma City, United States

Onsite

Full Time

Junior

0 applicants

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About this role

A Bilingual Client Services Agent provides support to clients in two languages, assisting with inquiries and resolving issues to ensure client satisfaction. The role involves communication and problem-solving in a customer service setting within the financial services industry.

Skills

Qualifications

High School or equivalent

About Acumen

acumenfiscalagent.com

Acumen is a fiscal agent that partners with state Medicaid and participant-directed care programs to administer payroll, billing, claims processing, and employer-of-record services for home- and community-based supports. They handle provider enrollment, tax and benefits withholding, invoicing, and compliance tasks so individuals and participant-employers can manage consumer-directed services more easily. Acumen also provides phone-based customer support (including TDD/TTY) and resources to help beneficiaries navigate Medicaid enrollment and renewal.