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Bilingual Client Support Manager at GoodLeap - ApplyBlast

Bilingual Client Support Manager

GoodLeap

4 months ago

3.2 on Glassdoor

New Mexico

Onsite

Full Time

Executive

0 applicants

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About this role

The Bilingual Client Support Manager collaborates with solar and energy-efficiency installers to enhance customer experiences using data-driven insights and Big Data analytics. Key duties include managing project pipelines, conducting installer audits, investigating potential fraud, and performing due diligence checks to ensure high service standards. This role bridges the gap between GoodLeap's technology platform and its field partners while upholding the company's commitment to 'finance made friendly' in the sustainable energy sector.

Responsibilities

Partner with installers to improve overall customer experience
Manage and drive projects from initiation to completion
Conduct audits and due diligence checks on installers
Analyze large data sets to identify trends and improvements
Investigate suspicious activities to ensure platform integrity

Skills

Qualifications

Proficient in Microsoft ExcelStrong background in customer serviceKnowledge of solar and finance industriesBilingual fluency in Spanish required

About GoodLeap

goodleap.com

Headquarters

Roseville, California, United States

Company Size

501-1000 employees

Founded

2003

View Profile

GoodLeap is a fintech company that provides point‑of‑sale consumer financing and a lending platform for sustainable home improvements — including residential solar, battery storage, energy‑efficient HVAC, roofing, and EV charging. It offers digital loan origination, underwriting, servicing, and capital markets solutions that connect homeowners, contractors/dealers, and institutional lenders. Contractors use GoodLeap’s dealer tools and network to close more projects while homeowners get flexible loan products to afford clean‑energy upgrades. The company’s mission is to accelerate adoption of sustainable home technologies by making financing simple and accessible.