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Bilingual Consumer Affairs Coordinator at Nissan Motor Co., Ltd. - ApplyBlast

Bilingual Consumer Affairs Coordinator

Nissan Motor Co., Ltd.

4 months ago

3.8 on Glassdoor

Mississauga, Ontario

Hybrid

Full Time

Junior

0 applicants

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About this role

The Consumer Affairs Coordinator manages consumer inquiries and high-visibility escalations by investigating issues and coordinating resolutions within Salesforce. This role involves analyzing feedback trends, ensuring timely follow-ups, and reporting on case metrics to support internal stakeholders.

Responsibilities

Manage executive and media escalations by investigating cases and coordinating resolutions
Document all case actions and outcomes in the Salesforce platform
Analyze consumer feedback trends to propose process enhancements
Communicate results to stakeholders and recommend goodwill actions
Conduct follow-ups to confirm satisfaction and adhere to closure metrics

Skills

About Nissan Motor Co., Ltd.

nissan-global.com

Headquarters

Takashima, Kanagawa, Japan

Company Size

10001+ employees

Founded

1933

View Profile

Nissan Motor Corporation Global Website: Visit the site for information about Nissan, sustainability, IR, and innovation. This site also provides various Nissan initiatives, including design, safety, quality, and community engagement.