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Bilingual Contact Centre Representative at TD Bank - ApplyBlast

Bilingual Contact Centre Representative

TD Bank

4 months ago

Brossard, Québec

Hybrid

Full Time

Junior

0 applicants

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About this role

This role supports TD Auto Finance's Customer Assistance team by resolving financial difficulties and collecting funds from customers for prime, non-prime automotive, and leisure vehicle loans. The employee acts as the voice of TD by managing inbound and outbound calls to provide personalized banking advice and solve customer inquiries efficiently. Working primarily offsite, the position requires bilingual capabilities and a strong commitment to delivering excellent service across various product and solution lines.

Responsibilities

Resolve customer financial inquiries through inbound and outbound contact center operations
Deliver personalized banking advice to meet unique customer needs and resolve concerns
Maintain compliance with regulations while meeting productivity and quality performance targets
Operate computer systems and applications with speed and accuracy across multiple screens
Balance independent work with team collaboration to support customer life cycle needs

Skills

Qualifications

High School DiplomaBilingual Proficiency (French and English)

About TD Bank

td.com

Headquarters

Toronto, Ontario, Canada

Company Size

10001+ employees

Founded

2007

View Profile

TD Bank is a U.S.-based retail and commercial bank offering a wide range of personal and business financial products, including checking and savings accounts, credit cards, personal loans, mortgages, and home equity options. The bank provides online and mobile banking services as well as in-store appointments with banking specialists. TD Bank is FDIC-insured and operates as the U.S. subsidiary of Toronto-Dominion Bank (TD Bank Group).