Lineage, Inc.
The Bilingual Customer Care Representative serves as the frontline contact for customers, handling accurate order entry, proactive communication, and issue resolution to ensure a positive customer experience. This role supports outreach activities for small and medium enterprise customers while maintaining awareness of key performance indicators and contributing to team goals. The position requires strong attention to detail, problem-solving skills, and the ability to communicate effectively in both French and English.
Headquarters
Novi, Michigan, United States
Company Size
10001+ employees
Founded
2012
Lineage is the global leader of the temperature-controlled logistics industry, specializing in cold storage warehousing and integrated cold-chain solutions. It provides refrigerated warehousing, transportation, and value-added services designed to preserve perishable goods across food, beverage, and pharmaceutical supply chains. With a worldwide network of facilities and technology-driven logistics capabilities, Lineage delivers end-to-end visibility, reliability, and efficiency. The company supports customers with scalable capacity, safety, and compliance across global markets.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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