Bilingual Customer Centre Support

The Bilingual Customer Service Representative serves as a front-line support agent for NCR Atleos, handling incoming calls and inquiries for both French and English-speaking customers in Canada. This role involves managing operational status for terminals, resolving merchant and cardholder issues via the ERP system, and investigating zero-transaction problems on ATMs. The employee acts as a catalyst for high-quality customer service while assisting with special projects and completing other assigned duties.