Bilingual Customer Escalations Specialist
Equifax India(1 month ago)
About this role
An experienced Escalations Specialist at Equifax acts as the point of contact for elevated customer concerns, ensuring complaints receive heightened attention and timely resolution. The role supports maintaining strong customer relationships across B2B clients and contributes to improving the overall customer experience and escalation processes.
Required Skills
- Escalation Management
- Case Management
- Customer Service
- Bilingual French
- Phone Support
- Email Support
- Stakeholder Communication
- Root Cause Analysis
- Problem Solving
- Prioritization
+4 more
About Equifax India
equifax.co.inWe at Equifax help people live their financial best. Our focus is on giving people an equal opportunity to access affordable, mainstream financial services for the things that they want and need in life.
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