The Hillman Group, Inc.
A Bilingual Customer Service Representative at Hillman manages complex customer transactions, product quotations, and inventory checks while resolving invoicing and logistics issues. The role involves coordinating with internal departments, outside sales representatives, and the warehouse to ensure timely order fulfillment and high-quality service delivery. Success in this position requires a strong understanding of fastener products, the ability to handle dynamic workflows, and expertise in MS Excel and JD Edwards ERP systems.
Headquarters
Cincinnati, Ohio, United States
Company Size
1001-5000 employees
Founded
1964
The Hillman Group is a North American hardware distributor and manufacturer of everyday home-improvement essentials — keys, fasteners, anchors, storage and small hardware accessories — sold to both consumers and retail partners. They supply branded and private‑label assortments and support retailers with merchandising, inventory management and fulfillment solutions. Known for category expertise (including key services and fastener programs), Hillman focuses on simplifying DIY and professional projects through broad distribution, retail programs and digital sales channels.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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The Hillman Group, Inc. didn’t post a salary, so this is our estimate from similar listings.
19% above the average for this role