Bilingual Customer Service Representative (EN/SP) - Mortgage Servicing
Sutherland
About this role
This role involves handling customer inquiries and managing mortgage accounts through inbound and outbound calls, utilizing scripted responses and following procedural guidelines. The position requires bilingual communication skills in Spanish and English, with a focus on customer service within mortgage servicing.
Skills
About Sutherland
sutherlandglobal.comSutherland is a global digital transformation and business process services company that helps enterprises modernize operations and customer experience. It leverages AI, analytics, cloud, automation and digital engineering to design and run customer-facing and back‑office processes. Combining technology platforms, consulting and managed services, Sutherland delivers industry-specific solutions that drive efficiency, innovation and measurable business outcomes for large organizations worldwide.
About Sutherland
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$34k – $37k
per year
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