Bilingual Customer Service Representative – Parent Liaison (Remote)

Cranial Technologies(1 month ago)

OnsiteFull TimeJunior$38,296 - $52,401 (estimated)Customer Service

About this role

The Bilingual Customer Service Representative is a full-time phone-based role serving as the primary contact for families, healthcare providers, and insurance companies, educating them about evaluation appointments, treatment, and insurance processes. The position supports Cranial Technologies’ pediatric cranial shaping and EarWell treatments and helps expedite scheduling and insurance coordination. Training on company processes and systems is provided.

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Required Skills

Bilingual Spanish
Customer Service
Patient Registration
Appointment Scheduling
Coordination
Financial Review
Call Handling
Computer Literacy
Communication
Problem Solving

+4 more

About Cranial Technologies

cranialtech.com

Cranial Technologies is a U.S.-based medical device company that specializes in non‑invasive cranial remolding orthoses (infant helmets) to treat plagiocephaly, brachycephaly and other cranial asymmetries. They provide custom scanning, design, fitting and follow‑up services for individually made helmets, working with pediatricians, craniofacial teams, and families to optimize head‑shape correction. The company emphasizes clinician support, outcome tracking, and family education to ensure safe, evidence‑informed treatment and broad access to their orthotic solutions.